Easy insurance billing for Registered Massage
Therapy and Registered Acupuncture Treatment.
Easy insurance billing for Registered Massage
Therapy and Registered Acupuncture Treatment.
Free Parking, Located at West Kelowna & Westbank
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Direct billing massage means we submit eligible RMT & Acupuncture treatment claims to participating insurance providers on your behalf. Instead of paying the full amount upfront and doing all the paperwork yourself, many clients only need to pay any portion not covered by their plan.
ICBC direct billing is available with Xuemei Li (May), Jiangyan(Jane) Reaves and coming soon for Jane and Caroline.*Medavie Blue Cross
(RCMP/VAC)
Pacific Blue Cross
Greenshield (GSC)
Sunlife
Canada Life
Manulife Financial
Green Shild Canada (GSC)
CINUP
Manion
LiUNA Local 183
Cowan
Desjardins Insurance
Equitable
First Canadian
GMS Carrier 49
GMS Carrier 50
GroupHEALTH
GroupSource
Industrial Alliance
Johnston Group Inc.
ICBC*
AGA Financial Group Inc.
Alberta Blue Cross
belairdirect
(formerly Johnson Inc.)
Beneva Inc.
BPA – Benefit Plan
Coughlin & Associates Ltd.
Canadian Construction Workers Union
Chambers of Commerce
CINUP
Maximum Benefit
People Corporation
RWAM Insurance
Simply Benefits
TELUS AdjudiCare
LiUNA Local 506
Union Benefits
MDM Insurance Services Inc.
UV Insurance
ClaimSecure
Please call the phone number on your insurance card and confirm your coverage, plan rules, and remaining benefits before requesting direct billing.
Due to privacy laws, we cannot contact your insurance company for you. You are responsible for any amount not covered by your insurance.
Direct billing may not be available at every appointment due to insurance plan rules, technical issues with the billing system, or clinic administrative limitations.
Direct billing is a free at Central Okanagan Massage.
We do not charge extra for submitting claims.
If your insurance provider is not on our direct billing list, you can still pay for your treatment and use your receipt to request reimbursement from your insurance company.
You give us your policy number/ID and we submit it through the web portal. The portal will give us the exact amount that your benefits plan pay; you will need to pay the remaining portion of the visit that isn’t covered, if anything.
You will pay the portion of the treatment cost that the insurance company doesn’t pay, according to the portal reply. For example, if you have coverage for 80% of your $130 visit fee, you will pay $26 (the portal will “pay” the remaining $104 to the clinic). Payment amounts depend on your individual coverage and portal response. There may also be a deductible that you have to pay before coverage begins. Check with your insurance company.
The submission portal is designed for clinics to create submissions in real time; it is not designed to check statements/limits/policies etc. It works very similar to a credit card terminal – it can collect the payment but it cannot check the card balance.
If you want to check your coverage, remaining balance, deductible or other benefits related policies, please contact your insurance provider directly.
No, Direct billing is only available for treatments performed today.
Each plan is individual to the member. Insurance companies can have many different plans. For example, we have seen Blue Cross cover as little as 10% of the treatment cost up to 100% coverage.
Bingo, You won’t have to pay anything.
You will get a receipt only for the portion that you pay. For example, if you have 100% coverage, you will not get a receipt. If you have 80% coverage, you will get a receipt for the 20% remaining balance that you pay.
We can help submit your claim, but we cannot guarantee coverage in advance.
For exact details, we recommend contacting your insurance provider directly.
Some insurance plans require a doctor’s note for massage therapy coverage.
Please check with your provider before your appointment.
If your claim is declined:
You will need to pay the full amount
We will provide a receipt
You can submit it manually to your insurance
You simply pay the remaining balance at the clinic.
Yes. You will always receive a receipt for your records or reimbursement.
Yes. If direct billing is not available or unsuccessful, you can submit the receipt directly to your insurance provider.
No. Direct billing is only available for Registered Massage Therapy (RMT).
RMT (Registered Massage Therapy): Covered by insurance, performed by licensed therapists
Regular massage (spa/relaxation): Not covered by insurance
No. Insurance only covers treatments performed by a licensed RMT for therapeutic purposes.
Yes. If you have dual coverage (e.g., through a spouse), we may be able to submit to both providers depending on eligibility.
Yes, if your plan allows it and you are listed as a dependent.
No. Direct billing depends on:
Your insurance plan
Remaining benefits
Approval from your provider
Due to privacy laws, insurance company doesn’t allow us to contact them on your behalf.
You are responsible for confirming your own coverage.
Yes. Any amount not covered by your insurance is the patient’s responsibility.
Yes. You can book online and provide your insurance details before or at your appointment.
Yes, but approval depends on your insurance provider.
Yes. We follow BC and Canadian privacy laws to protect your personal and health information.
*Please be aware that we cannot guarantee direct billing at every appointment due to issues with individual benefits plans, problems with the submission portal, or clinic logistic considerations.
Extended Health Care Group Benefit Plans
Many British Columbians have extended health benefits through a workplace group insurance plan. Coverage varies, often with an annual ceiling amount. Sometimes a physician’s referral is required for reimbursement of claims. Please check your plan.
Medical Services Plan
British Columbians on premium assistance (low income) can claim part of their visit to a Registered Massage Therapist through their British Columbia Medical Services Plan (MSP). MSP will contribute up to $23 per visit for up to ten (10) total visits to supplementary health care providers per year. Unfortunately, we don’t do direct billing with MSP.
WorkSafeBC
WorkSafeBC covers injured workers for their visits to a Registered Massage Therapist. An injured worker must inform the Registered Massage Therapist (RMT) if the visit is due to a workplace injury. Not all RMTs accept injured workers’ claims as there is a process to be verified. We often refer to these claims out as the shorter but “more often” booking requirements that are difficult for our clinic to accommodate. Sorry, we don’t do direct billing wit WorkSafeBC.
ICBC
British Columbians injured in automobile accidents do have ICBC insurance. Check with your ICBC adjuster regarding registered massage therapy and Acupuncture Treatment coverage. We currently have Xuemei Li (May) and Jiangyan(Jane) Reaves direct bill to ICBC for Massage and Acupuncture Treatment, and coming soon for Caroline, Nicky, Brittany, Sally, Daisuke.
Veterans Affairs Canada(VAC) (previously DVA)
Canada’s Veterans are covered for treatment through the Department of Veterans Affairs. Check with your VAC adjudicator regarding registered massage therapy and Acupuncture coverage and a referral. We now bill directly to VAC (For RMT Massage and Acupuncture).
RCMP (New)
RCMP Members are covered for massage therapy treatments through an RMT in British Columbia. RCMP Health Services and RMTS work together to determine an appropriate treatment plan. Starting January 1st, 2014, RCMP members have $4800 to spend in total, per calendar year, for their supplementary health benefits including chiropractic, physiotherapy, massage therapy and acupuncture. The $4800 does NOT include taxes. We now bill directly to RCMP/Medavie Blue Cross (For RMT Massage and Acupuncture).
