Insurance and billing

Direct billing at no extra clinic charge

Bring your insurance card and policy information. The clinic submits claims in real time when your insurer and practitioner are eligible.

Insurance ecosystem

Insurers we can direct bill

We submit claims electronically to most major Canadian extended health insurers and third-party plan administrators. Real-time direct billing and the covered amount depend on your specific plan, so please confirm your coverage before your visit.

How does direct billing work at the clinic?

Give us your policy number and ID. We submit through the insurer portal, then you pay only the uncovered portion shown by the response. Details can vary by practitioner, plan, and visit.

Direct billing is processed for treatment performed that day. The portal confirms the payment response but does not show your plan balance, annual limits, or future coverage.

  • No extra clinic charge for direct billing
  • Real-time submission
  • Receipts for patient-paid portions

Which insurance providers are commonly supported?

Commonly supported providers include Pacific Blue Cross, Sun Life, Canada Life, Manulife, Green Shield, Medavie Blue Cross, ClaimSecure, Desjardins, and others. Details can vary by practitioner, plan, and visit.

Portal eligibility can change by plan and practitioner. If your insurer is not available for direct billing, you can use your official receipt to submit a claim yourself.

Can ICBC be direct billed for RMT after a car accident?

ICBC direct billing may be available with May Li and Jane Reaves when the claim and treatment are eligible; please confirm before booking. Details can vary by practitioner, plan, and visit.

For any motor vehicle accident claim, check your ICBC approval, claim number, and adjuster guidance before your appointment.

FAQ

Quick answers

How does direct billing work for RMT in West Kelowna?

Bring your insurance card and policy details. The clinic submits the claim in real time and you pay only the remaining portion shown by the insurer.

Do I need a referral before booking massage therapy?

Most clients can book directly, but some insurance plans require a physician referral for reimbursement. Please check your plan before your first visit.

Are RMT and acupuncture regulated in British Columbia?

Yes. Registered Massage Therapists and Registered Acupuncturists in BC are regulated by the College of Complementary Health Professionals of BC.

Next pages

Related information

ICBC Direct Billing RMT in West Kelowna

Information for ICBC-related RMT care after a motor vehicle accident in West Kelowna, including billing eligibility, whiplash questions, and booking guidance.

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Registered Massage Therapy in West Kelowna & Westbank

RMT treatment in West Kelowna for muscle tension, neck pain, lower back pain, sports recovery, pregnancy comfort, and ICBC-related care where eligible.

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